Can I cancel my order?
You can cancel an order within a 72 hour window of order placement, unless it is a custom item or special order. If your order has already shipped (even if under 72 hr window), it cannot be cancelled, and will be treated as a return.
Cancellation fees may apply for orders being consolidated at our warehouse. To request an order cancellation, please contact our Customer Service immediately. Please be sure to include your name, address, Light Makers order number, items to be cancelled, and the reason for your cancellation. You will receive an email detailing your cancellation request, followed by another email detailing if the cancellation request was successful.
Please allow up to 72 hours to receive your cancellation confirmation. Changes to lead time and backorder dates shall not constitute grounds to cancel an order.
Cancellation fees may apply for orders being consolidated at our warehouse. To request an order cancellation, please contact our Customer Service immediately. Please be sure to include your name, address, Light Makers order number, items to be cancelled, and the reason for your cancellation. You will receive an email detailing your cancellation request, followed by another email detailing if the cancellation request was successful.
Please allow up to 72 hours to receive your cancellation confirmation. Changes to lead time and backorder dates shall not constitute grounds to cancel an order.