Shipping Policy
Detailed information on our shipping procedures, delivery times, and international shipping options.
Destinations & Cost
Delivery Lead Time
Order Processing Time
Shipping Method
- Which shipping methods do you offer?
- Can I arrange freight by myself?
- Can I do a self pick-up in the store?
Delivery Tracking
- Can I track my order?
- Why doesn't the tracking code I received give any information?
- What if I am not home when the delivery arrives?
- How do I get a tracking code for my shipment?
- I placed an order but didn't get an order confirmation. Have you received my order?
Duties & Tax
- Are there any extra costs (taxes, duties, customs etc.) I have to pay in addition to the prices shown on your website?
- Do I get charged for shipping as each item ships?
- Do you provide information on import procedures?
Packaging
- Will my products be easily damaged during transit?
- What packaging options do you have
- What should I do once I receive my package?
Assembly & Installation
Return & Exchange
- Can I return or exchange a product?
- Can I return or exchange all products?
- How do I package the product for return or exchange?
- How do I return or exchange a product?
Refund
- When do I get my refund once I have returned an item?
- How would I receive my refund?
- If I return an item how is my refund calculated?
- How about Campaign codes and gift cards that were used during checkout?