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Light Makers Resource
Shipping Policy
Shipping Policy
Detailed information on our shipping procedures, delivery times, and international shipping options.
Destinations & Cost
Where do you despatch from?
Order Processing Time
What is your order processing time?
Shipping Method
Which shipping methods do you offer?
Can I do a self pick-up in the store?
Delivery Tracking
Why doesn't the tracking code I received give any information?
How do I get a tracking code for my shipment?
I placed an order but didn't get an order confirmation. Have you received my order?
Duties & Tax
Are there any extra costs (taxes, duties, customs etc.) I have to pay in addition to the prices shown on your website?
Do I get charged for shipping as each item ships?
Packaging
Will my products be easily damaged during transit?
What packaging options do you have
What should I do once I receive my package?
Return & Exchange
Can I return or exchange a product?
Can I return or exchange all products?
How do I package the product for return or exchange?
How do I return or exchange a product?
Refund
When do I get my refund once I have returned an item?
How would I receive my refund?
If I return an item how is my refund calculated?
How about Campaign codes and gift cards that were used during checkout?
Cancellation
Can I cancel my order?
What if my order is already shipped?
Damage, Delays & Liabilities
Is my shipment insured?
What should I do if I urgently require my product?
My product arrived damaged. What should I do?
Why is my delivery taking longer than expected?