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Light Makers Resource
Shipping Policy
Shipping Policy
Detailed information on our shipping procedures, delivery times, and international shipping options.
Order Processing Time
What is your order processing time?
Shipping Method
Which shipping methods do you offer?
Can I do a self pick-up in the store?
Delivery Tracking
How do I get a tracking code for my shipment?
Why doesn't the tracking code I received give any information?
I placed an order but didn't get an order confirmation. Have you received my order?
Duties & Tax
Do I get charged for shipping as each item ships?
Are there any extra costs (taxes, duties, customs etc.) I have to pay in addition to the prices shown on your website?
Packaging
What should I do once I receive my package?
What packaging options do you have
Will my products be easily damaged during transit?
Return & Exchange
How do I package the product for return or exchange?
Can I return or exchange a product?
How do I return or exchange a product?
Refund
How about Campaign codes and gift cards that were used during checkout?
When do I get my refund once I have returned an item?
If I return an item how is my refund calculated?
How would I receive my refund?
Cancellation
Can I cancel my order?
What if my order is already shipped?
Damage, Delays & Liabilities
Is my shipment insured?
My product arrived damaged. What should I do?
What should I do if I urgently require my product?
Why is my delivery taking longer than expected?
