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Light Makers Resource
Shipping Policy
Shipping Policy
Detailed information on our shipping procedures, delivery times, and international shipping options.
Order Processing Time
What is your order processing time?
Shipping Method
Which shipping methods do you offer?
Can I do a self pick-up in the store?
Delivery Tracking
Why doesn't the tracking code I received give any information?
How do I get a tracking code for my shipment?
I placed an order but didn't get an order confirmation. Have you received my order?
Duties & Tax
Are there any extra costs (taxes, duties, customs etc.) I have to pay in addition to the prices shown on your website?
Do I get charged for shipping as each item ships?
Packaging
Will my products be easily damaged during transit?
What packaging options do you have
What should I do once I receive my package?
Return & Exchange
Can I return or exchange a product?
Can I return or exchange all products?
How do I package the product for return or exchange?
How do I return or exchange a product?
Refund
When do I get my refund once I have returned an item?
How would I receive my refund?
If I return an item how is my refund calculated?
How about Campaign codes and gift cards that were used during checkout?
Cancellation
Can I cancel my order?
What if my order is already shipped?
Damage, Delays & Liabilities
Is my shipment insured?
What should I do if I urgently require my product?
My product arrived damaged. What should I do?
Why is my delivery taking longer than expected?
