Can I return or exchange all products?

The customer has the right to return an item if:

• • • The order has been cancelled according to the terms and conditions and accepted by Light Makers within 30 days of delivery.
    • The item has not been used.
    • The item is in the condition that the customer received it in, and all the parts of the product as well as the original product package and manual are included in the return shipment. Items needing assembly should be returned unassembled.

Please note that the right to return products does not apply to:

• • • Custom-made products which are ordered according to the customer's wishes.
    • Products used, fabricated or cut to order.
    • Large orders (single fixtures over $5,000, orders totaling over $5,000 on multiple quantities of the same fixture)
    • Any product that has been modified, installed, or used in any way (including cut, clipped or stripped wires)
    • Items not in resalable condition or items missing the original packaging
    • Items not purchased from Light Makers
    • Items not purchased by the original customer (we require the original purchase receipt)
    • Products that have been clearly identified as non-returnable
    • Products that have been installed or assembled
    • Products that are not in the original condition and packaging
    • Products with unwrapped crystals
    • Light bulbs
    • Clearance merchandise