What are your import policies & procedures?
Importing goods can sometimes involve additional steps. Here’s how we assist:
Singapore Orders: All prices listed on our website include GST and duties. There are no hidden charges for local deliveries.
International Orders: Deliveries to countries outside Singapore may be subject to local taxes, import duties, or customs fees.
Orders are shipped on a Delivered Duty Unpaid (DDU) basis. This means that the prices displayed on our website do not include these fees. These charges are determined by your local customs authority and must be paid by the recipient upon delivery.
Important Notes:
- Light Makers cannot predict or influence these fees, as they are regulated by the destination country.
- Orders that are returned to us due to non-payment of these fees cannot be refunded.
Documentation Provided:
- All necessary shipping documents, including invoices and product details, are included with your order to facilitate customs clearance.
Customer Responsibilities:
- For international orders, you may need to liaise with your local customs office to complete the process.