How do I package the product for return or exchange?

Packaging instructions 

• The item you wish to return must be unused and in the condition you received it in. Please ensure that all the parts and the original product packaging and manual are included in the return shipment. 
• Please pack the item in its original box and do not write or attach anything on the product packaging.
• If you use the original packaging material, please remove old shipping labels, stickers and other notes. Also, use clear tape or a clear plastic sleeve. 

Please note the following when packing the item for shipping:
Fragile items

• Use extra cushion material for fragile items.
• If possible, label the shipping box as “fragile”. 

Packaging

• In addition to the product package, pack the item in a shipping box.
• Use a high-quality cardboard box.
• The item should not touch the box’s walls: leave enough room around it.
• Place the extra packaging material between the product packaging and the shipping box to create a cushion layer.
• The corners and sides of the box may need additional reinforcement. 

Sealing 

• Use good clear tape. Brown or other coloured tape may damage the packaging.
• Close the box and seal all seams.