I have a complaint, who should I speak to?

Your feedback is invaluable to us, and we’re here to listen and help resolve your concerns. Follow these steps to share your complaint:

1. Reach Out Directly: Contact our Customer Service team via chatbot, email support@lightmakers.com.sg, or phone for prompt assistance.

2. Provide Details: Clearly explain the issue and include your order number, photos (if applicable), and any relevant context. This helps us investigate and resolve your concern efficiently.

3. Escalation Options: For unresolved matters, you can request to escalate the issue to a supervisor or manager for further review.

We are committed to addressing your concerns fairly and ensuring your experience with Light Makers meets your expectations.