Is my shipment insured?
- We understand that items can be damaged during the shipping process. We also understand that from time to time, items may arrive with a missing part or components. Our damaged goods/missing parts policy and process is designed to deliver to you a resolution in the timeliest manner possible. Therefore, it's crucial to carefully inspect your order upon delivery and report any defective or damaged items to us right away, within a maximum of 72 hours from the product's delivery.
- If you find the package damaged before opening, notify the delivery company immediately upon delivery. If you notice damage after opening your Light Makers package, please report it to us immediately by reaching out to our Customer Service.
- The defect of the product or the damage must be described and documented (photos/videos) in a required way. A defective or damaged product must be sent to us for inspection. Light Makers will not deliver a new product or refund the price of the product until the fault or damage has been verified.