What does the warranty cover and exclude?
At Light Makers, our products are backed by a manufacturer warranty to ensure your satisfaction and peace of mind. Although we do not provide direct warranties for the products, we work closely with manufacturers to assist customers during the warranty period.
If you experience issues with your product, please contact our Customer Service team. We will either facilitate a resolution or put you in touch with the manufacturer for further assistance.
Covered Under Warranty:
Our warranty ensures that your product will function as expected under normal use. It covers:
- Manufacturing defects in materials or workmanship.
- Electrical issues resulting from production faults.
The warranty does not cover:
- Damage caused by misuse, mishandling, or negligence.
- Wear and tear from regular use (e.g., scratches, fading).
- Unauthorized repairs or modifications.
- Faulty or poor installation performed by a third party electrician.
- Accidents, natural disasters, or external environmental factors.
Important Note:
Light Makers and our manufacturers are not liable for indirect, special, incidental, or consequential damages. This includes (but is not limited to):
- Loss of profits or revenue.
- Costs of replacement goods.
- Loss or damage to goods or services arising from product usage.