What happens if my product can’t be repaired?

If you believe your product has a manufacturing defect, please contact our Customer Service team.

We understand that some issues may not be repairable. Here’s what happens in such cases:

Step 1: Assessment

• Our team will thoroughly evaluate the product to determine if repairs are feasible.

Step 2: Resolution Options
If the product cannot be repaired:

• Replacement: We will provide a new or equivalent product of the same value.
• Store Credit: If a replacement is not available, store credit may be issued for the product's original purchase price.

Special Considerations

• For custom-made products, replacement timelines may vary depending on manufacturing schedules.
• Discontinued products may be replaced with a comparable alternative.