What should I do if the product ordered looks different from the website?
At Light Makers, we make every effort to represent the pricing and product information on our website as accurately as possible.
Slight variations may occur due to lighting, photography, or screen settings. From time to time, pricing or product information may be outdated or phased out to adapt to new technologies and designs. In the event of inaccurate product information, we will review requests to provide a customer refund.
Here's how we address such concerns:
- Verify Product Specifications: Check the product details on our Online Store to ensure alignment with your expectations.
- Report Discrepancies Promptly: If you believe the item you received significantly deviates from its description, contact our Customer Service team within 48 hours of delivery. Attach photos, videos and a description of the issue for our review.
- Resolution Process: Once your report is received, our team will assess the situation and propose a resolution. This may include repair services, replacement options, or other solutions, depending on the circumstances.
- Case-by-Case Resolutions: While returns or exchanges for international orders are generally not possible due to logistical constraints, we handle discrepancies on a case-by-case basis to provide fair outcomes.