What should I do once I receive my package?

Please check the packaging of your item(s) upon delivery for external damages before signing the proof of delivery. In case you detect any damage, ask the driver to log an initial complaint about the issue. If the item has been damaged during transport, please reach out to Customer Service within 5 business days of receiving the order.

We recommend that you receive your parcel personally. If you have authorised the courier to leave it in a safe place and it goes missing after delivery, we are not responsible for the loss.